Welcome to Callister Executive Travel. By using our services, you agree to comply with the following Terms and Conditions. Please read them carefully before booking or using our website, as they outline the legal agreements between you (the customer) and Callister Executive Travel.

1. Booking and Confirmation

  • All bookings must be made in advance through our website, phone, or email.
  • A confirmation will be provided once the booking is accepted, including details of your trip, vehicle, and driver.
  • Callister Executive Travel reserves the right to refuse or cancel any booking at our discretion.

2. Payment Terms

  • Payments for our services can be made by credit/debit card, bank transfer, or other available payment methods.
  • Full payment is required upon confirmation of the booking, unless otherwise agreed.
  • Prices quoted are inclusive of taxes but do not include additional services such as parking fees, tolls, or extra stops.

3. Cancellations and Refunds

  • If you need to cancel your booking, please notify us as soon as possible.
  • Cancellations made more than 24 hours before the scheduled service will receive a full refund.
  • Cancellations made within 24 hours of the service time may be subject to a cancellation fee, up to the full cost of the booking.
  • No-show clients will be charged the full amount of the booking.

4. Waiting Time and Delays

  • For airport pickups, we allow a complimentary waiting time of 60 minutes after the flight has landed.
  • For non-airport pickups, a complimentary waiting time of 15 minutes is provided.
  • Additional waiting time beyond these allowances will be charged at a standard rate.
  • Callister Executive Travel is not responsible for delays caused by uncontrollable circumstances such as traffic, road closures, or severe weather.

5. Passenger Responsibilities

  • Passengers must provide accurate information when booking (e.g., flight times, addresses, special requirements).
  • Passengers must treat our chauffeurs and vehicles with respect. Any damage caused by passengers will result in liability for repair costs.
  • Smoking, alcohol consumption, and illegal substances are strictly prohibited in all vehicles.

6. Chauffeur Responsibilities

  • Our chauffeurs are trained professionals who are responsible for ensuring a safe and pleasant journey.
  • Chauffeurs reserve the right to refuse service if they feel safety is compromised or if a passenger is acting inappropriately.

7. Changes to Booking

  • Any changes to the booking (e.g., destination, time, additional stops) must be communicated to Callister Executive Travel as soon as possible.
  • Additional charges may apply if the changes alter the original trip length or time.

8. Liability

  • Callister Executive Travel is not liable for any loss or damage to personal belongings left in our vehicles.
  • While we aim to provide punctual and reliable service, we are not responsible for any missed flights, meetings, or events due to circumstances beyond our control.

9. Privacy and Data Protection

  • We collect and use your personal information in accordance with our Privacy Policy.
  • By using our services, you consent to the collection and use of your data for booking purposes and service delivery.

10. Force Majeure

  • Callister Executive Travel will not be held liable for failure to provide services due to unforeseen events such as natural disasters, strikes, or other events beyond our control.

11. Governing Law

  • These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from your use of our services will be subject to the exclusive jurisdiction of the courts in Victoria.

12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us:

  • Email: info@callisterexecutivetravel.com
  • Phone: 020 8544 8012
  • Address: 165-167 The Broadway Highland House SW19 1NE

By using Callister Executive Travel services, you agree to these Terms and Conditions. We encourage you to review them periodically for any updates or changes. Thank you for choosing Callister Executive Travel for your luxury chauffeur needs.